Common questions answered
Frequently asked Questions
All guitars are shipped FedEx Express with a 2-3 day time frame. All guitars are fully insured for 10 days post arrival.
Full value on exchange within 7 days plus shipping, full refund, shipping not included and restocking fee of no more than 12% depending on the guitar, reason and condition it arrives back in.
Simply contact us, we’ll make it happen.
A FedEx tracking number will be sent to you as your guitar ships so that you can follow the arrival window date. An adult signature will be required upon delivery…no exceptions.
We are here for you Monday to Friday, 8 am to 6 pm West Coast Time. Call or Email
We ship to USA customers. All international sales will be the responsibilty of the buyer due to taxes, duties, CITES, and import restrictions.